Thank you for shopping at River City Soapworks. Our store policies are described below, but please feel free to contact us with any other questions or concerns you might have.
Store Hours & Location
River City Soapworks does not operate out of a physical storefront. Rather, our business is conducted entirely online, which allows us the opportunity to reach a wider customer base and offer expanded hours beyond those of a traditional brick-and-mortar store. However, if you live in or near the St. Louis region, you can often find us at regional fairs, festivals, and farmer's markets. Be sure to check our our Blog for information about local events.
We are pleased to offer FREE SHIPPING on all retail orders of $100 or more when you use the coupon code FREESHIP at during checkout! This offer only applies to retail orders shipped within the United States. Our handmade soap products are all shipped USPS Priority Mail. Priority Mail normally takes 2 to 3 days but may take up to one full week to reach you.
Damaged or Missing Orders
If you receive a damaged package, please take photos of your package and contact us within one week of receipt, or one week from date of anticipated receipt. We will gladly assist you with filing a shipping claim for a refund or replacement. If a package is returned to us because you entered an incorrect shipping address, you are responsible for the reshipping costs.
Order Changes & Cancellations
At River City Soapworks, we are dedicated to prompt processing times for online orders. Therefore, cancellations or changes to orders can only be accepted within one hour of order placement. Please email your requested changes as soon as possible to firstname.lastname@example.org, or call us at 314.605.5250. If we do not answer, please leave a message with your order number, telephone number, and full information regarding the requested change.
We do not have a minimum order amount, though we do offer FREE SHIPPING on all orders of $100 or more.
Returns and Refunds
Please note that we do not accept returns or issue refunds on items unless the item arrives broken or damaged. If you receive an item that has been damaged or broken in transit, please take a photo of the item and contact us within one week of receipt. We will gladly assist you in filing a shipping claim to recover the cost of the item. If UPS or USPS deems that the damage resulted from improper packaging, we will either replace the item or refund the purchase price of the item, whichever you prefer.
Out of Stock or Discontinued Items
We do not offer backorders for out of stock items. While we strive to keep all of our items in stock at all times, we do occasionally run out of items, or items are unexpectedly discontinued. We will re-list these items on the website as soon as possible. If you place an order that contains an out-of-stock or discontinued item, we will delete the out-of-stock item and process your order without the item. You will be notified regarding the out of stock item. We apologize in advance for any inconvenience that this may cause you.
We accept Visa, MasterCard, American Express, Discover, PayPal, and money orders. We do not accept personal checks. If paying by money order, please indicate this at the time of checkout and you will receive a separate email with the address to mail payment.
If your card is declined, River City Soapworks will send an email (to the address associated with the declined order) to inform you of the declinced transaction. Many times, the declined transaction is due to an incorrect address or security code. In this event, we recommend that you call us at 314.605.5250 with the correct credit card information. We do not recommend sending credit card information via email.